It can be immensely frustrating when your team members contradict each other or lack the skills to answer even the simplest customer inquiries. Your customers are not pleased and you have to deal with the consequences. How can you address this problem?
By creating a Standard Operating Procedure (SOP) for your team! But you are overwhelmed by the amount of information that needs to be communicated and don’t know where to begin.
Let me suggest using the Customer Service SOP Builder from Thrive Anywhere. This comprehensive workbook helps you document your procedure, covering all the core aspects of customer service, such as customer communication, problem solving and complaint handling.
When you finish the workbook, you can be confident that your customer service team has the necessary guidance to provide excellent service.
You can even sell this workbook as your own product with the commercial license included!
Get this workbook for only $23 today! The price will increase to $47 soon, so don’t delay. Check it out now.