Satisfy customers by giving them a say.

Subscriber DG writes: “About 40 years ago, I took a class on television repair. As a once laid-off engineer, I wanted an alternate way to make money.

“One evening, the instructor shared some practical advice about making color adjustments. ‘When all done,’ he said, ‘have the customer take a look. Rock one of the adjustments ever so slightly, and have them tell you when it looks best.’
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“By doing so, the customer now ‘owns’ the final adjustment. ‘If you don’t do this,’ he cautioned, ‘you will get a call back because things just don’t look right. But if you include the customer, everyone is happy.'”

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