Whether you are still presenting your products “face-to-face”, or have embraced the benefits of webinars and online demonstrations, here is one technique that continues to drive results: use a selling script.
Every time you approach a prospect or customer, you should be prepared with a powerful and proven marketing script.
It seems to be unfashionable today to talk of sales scripts, but statistics overwhelmingly prove that a practiced presentation massively outperforms one that’s simply delivered off the cuff. Yes, whether you’re selling face-to-face or online, you need to be flexible and be able to cope with things that crop up, but you should not allow them to divert you from your main flow.
You must remember that your interaction with your prospects is a sales presentation and not a chat around the coffee table with your buddies. The purpose of your webinar, online demo, or meeting is to sell and make you money! And as sales is a process not an event, your process—your sales presentation—should be carefully planned, constructed, practiced, and delivered. Use a sales script because:
* It makes your message consistent.
* The results can be measured and the script improved.
* It systematizes your business.
* You can make a strong first impression (without blundering for something to say).
* Prepares you for any prospect objections, questions, etc. without getting you off track.
One word of warning: Many times people who use sales scripts sound robotic and unnatural. You can still read a script and be real. And when you do both you will see an incredible increase in your sales!
Clate Mask is the CEO of Infusionsoft.

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I no doubt agree that scripts can be a worst enemy – but the can also be their best friend. A script should lead the prospect through a buying process and also give the salesman comfort in knowing he/she is not leaving out key parts. The key, you must not sound like you are reading the script. I write scripts for my staff but I leave in plenty of room for them to have natural conversation. Please feel free to see http://www.learnthesalesprocess.com for more information.
Thanks for your input, Mike. We all have to start somewhere, with scripts and role-play. With experience, we will grow comfortable in our own skin and sell in our own natural ways.